Lesson 9: Frozen Accounts

When your Nursa account is frozen for 14 days, you are unable to request new shifts. You are, however, still able and expected to work all of your other upcoming scheduled shifts, so be sure to check the schedule section to know what is coming up!

Frozen accounts are reviewed each week. A committee will review your reason for canceling, past work history and reliability, as well as your overall cancellation rate. We understand that there are some things that you cannot control and we do our best to work with you through those scenarios, but we cannot guarantee that your account will be unfrozen early. Being reliable, providing medical documentation or reports, and communicating with both Nursa and your scheduled facility can help increase the chances of your account being unfrozen early. 

Note: Nursa support is available to answer any questions you may have about the cancellation policy or frozen accounts, however, they are unable to unfreeze your account early for you.