In order to provide the best patient care possible, Nursa enforces a strict cancellation policy. We understand that things come up unexpectedly and we do what we can to work with you in those situations. However, quality care requires clinicians to be dependable, responsible, and communicative. For this reason, we ask that you double and triple check your schedule before making a request on a shift.
If you get scheduled and are unable to work a shift for any reason, you are required to cancel the shift through the Nursa app. Calling the facility or Nursa support does not approve you to cancel a shift and you will still be required to cancel the shift through the app, however, you are still encouraged to contact the facility and explain your cancellation reason. When you cancel a shift your account will be frozen for 14 days, during which time you cannot request new shifts, but you are able and expected to work all of your other upcoming shifts.
We do not tolerate no call no shows (ncns). If you ncns to a shift, disciplinary action may be taken. If you have a history of ncns you will be permanently removed from the Nursa app and unable to request jobs in the future.
Follow the link for more information on Frozen Accounts.
Note: Nursa support is available to answer any questions you may have about the cancellation policy or frozen accounts, however, they are unable to unfreeze your account early for you.
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